Voucher Refund Policy

Full Refund Eligibility

Consumers who purchase a voucher from Advocate Health Services are eligible for a full refund if the refund request is submitted within 30 calendar days of the voucher purchase date. This policy is intended to provide flexibility while ensuring proper administration of voucher purchases.

Conditions for Refund

• The refund request must be made within 30 calendar days of the original voucher purchase date.
• The voucher must not have been redeemed or applied toward completed health care services.
• Refunds will be issued to the original form of payment whenever possible.
• The voucher must not have been obtained through fraud, abuse, or unauthorized activity.

How to Request a Refund

To request a refund, the purchaser should contact Advocate Health Services and provide the purchaser’s name, voucher purchase date, voucher or confirmation number, and the reason for the refund request. Refund requests may be submitted by email via the purchasing website or through any other process designated by Advocate Health Services.

Processing Timeline

Advocate Health Services will review refund requests promptly after receipt. Approved refunds will generally be processed within a reasonable administrative timeframe, subject to payment processor or financial institution timing.

Requests After 30 Days

Refund requests submitted more than 30 calendar days after the voucher purchase date are not eligible for a full refund under this policy, unless otherwise required by applicable law or approved by Advocate Health Services in its discretion.

Additional Terms

This policy applies only to vouchers purchased directly from Advocate Health Services. Nothing in this policy limits any rights a consumer or purchaser may have under applicable law.